Pamela Lang

Twenty years in sales, training, and team management. I've run a center, coached struggling teams back to the top, and traveled the country training people on a new CRM. The throughline is the same in every role: I find where the work is breaking down and build the system that fixes it.

Most of what I'm good at comes down to two things: selling and managing people. I've sold over the phone and face to face, I've built and run teams, and I've trained people on new tools until they could teach their own teams to use them. When a process is clunky or a team is stuck, I'm the person who maps out what's slowing them down and puts something better in place. Here are two examples of systems I built on the job.

A couple of things I built

Ontrak

Call Guide & Coaching Tool

A call-scripting and coaching guide I built to help new and struggling specialists learn the call flow, with an audio walkthrough.

View the call guide → K Health

Member Activation Walkthrough

A walkthrough of the activation frameworks, scripts, and tracking system I built as a founding member of the activation team.

View the walkthrough →